Privacy policy

1. Introduction

Welcome to Volytrix. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website volytrix.com and purchase our products, including headphones & earbuds, keyboards, mice, and speakers. Please read this policy carefully. By using our site, you consent to the practices described herein.

2. Information We Collect

We collect information that you provide directly to us and data collected automatically.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Note: we do not store full credit card numbers; payments are processed by secure third-party payment gateways.
  • Communication Data: Correspondence when you contact our support team via email or other channels.

2.2 Automatically Collected Information

  • Technical and Usage Data: Including your IP address, browser type, device information, pages viewed, and browsing patterns, collected via cookies and similar technologies.
  • Cookies: We use essential, functional, and analytics cookies to enhance site functionality and understand user preferences. You can manage cookie settings through your browser.

3. How We Use Your Information

Your data is used for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer support.
  • To communicate with you regarding your order, respond to inquiries, and provide customer service via [email protected].
  • To improve our website, product offerings, and customer experience through analytics.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • With your consent, to send promotional emails about new products or offers. You may opt-out at any time.

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on:

  • Contractual Necessity: To fulfill our sales contract with you.
  • Legitimate Interests: For site operations, security, and marketing, balanced against your rights.
  • Legal Compliance: To meet our regulatory obligations.
  • Consent: Where required, we will obtain your explicit consent for specific processing activities.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service vendors, under strict contractual data protection terms.
  • Legal Requirements: If required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, sale, or acquisition of company assets, where your data may be transferred as a business asset.

We ensure all third parties respect the security of your data and process it lawfully.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected in accordance with this policy and applicable laws like the GDPR.

7. Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and regular security assessments. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal claims). Transaction data is typically retained for a period of 7 years to comply with financial regulations.

9. Your Rights and Choices

Depending on your location, you may have rights under laws like the GDPR or CCPA, including:

  • Access & Portability: Request a copy of your personal data.
  • Correction & Deletion: Request correction or deletion of your data.
  • Restriction & Objection: Object to or restrict certain processing.
  • Withdraw Consent: Where processing is based on consent.
  • Opt-out of Marketing: Use the unsubscribe link in our emails.

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., product manufacturers). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Volytrix does not knowingly collect personal data from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with data, please contact us, and we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated support team at:

Email: [email protected]